Each product is carefully formulated, manufactured, filled and assembled in Australia. Products are then shipped directly from our warehouse in Sydney Australia.

Absolutely not. As a brand, we remain focused on providing natural, organic and cruelty free products. We work closely with our manufacturers and suppliers to hand pick the finest quality ingredients whilst ensuring our products remain 100% cruelty free. We are also 100% PETA approved.

Congratulations on your pregnancy! We're thrilled for you. Our SkinBaseco Skin products are generally safe to use during pregnancy, as they do not contain any harmful chemicals. However, if you have any specific concerns or medical conditions, we recommend consulting with your GP or a healthcare professional before using our products. We want you to feel confident and comfortable using our products during this exciting time.

We ship our products worldwide, with a focus on major hubs such as Australia, New Zealand, the US, Canada, the UK, Europe, Asia, and the rest of the world. So, no matter where you are, you can enjoy our products delivered straight to your doorstep. Find more information on our Shipping Information page.

Details relating to our Shipping and Taxes for your location can be found in our Shipping Information page.

Unfortunately, we do not offer click and collect or in-person pickups at this time. All orders are shipped directly to the address provided at checkout. We aim to dispatch orders within 24 hours of receiving them during business days, so you can expect your order to be on its way to you promptly!

At SkinBaseco, we take great care in curating our collection of skincare products, but we understand that sometimes things may not work out as planned. For more detail see our Return & Refund Policy information page.

To redeem your discount code, simply enter it at the final stage of checkout where you will see a designated field. Once entered, click apply and your discount will be applied to your order total. If you have any difficulty locating the field or applying the code, please contact our Customer Experience Team.

You can contact our customer service team by filling out the form below or by emailing us directly at contact@skinbaseco.com. We'll get back to you as soon as possible!

We aim to respond to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is based in Australia and is available during standard business hours.

To better assist you, please provide us with as much information as possible regarding your enquiry. For skincare concerns, please let us know your skin type, current skincare routine, and any specific issues you are facing. If you have an order-related question, kindly include your order number, date of purchase, and product(s) ordered. Additionally, if you have any relevant photos, please feel free to share them with us where appropriate. Our team of skincare experts is here to provide you with personalised and efficient support in addressing your concerns and resolving any order issues.

Estimated shipping times along with other shipping related details specific to your location can be viewed from the shipping page at checkout.
At SkinBaseco we strive to fulfill orders and dispatch within a 24-48 hour window.

Once your payment has been processed, we begin processing your order as soon as possible to ensure prompt delivery. As a result, we are unable to cancel or modify orders once they have been processed. However, if you need to make a change, please contact our Customer Experience Team as soon as possible and we'll do our best to assist you. Please note that some restrictions may apply.

In the unlikely event that you receive a damaged product, we apologise for the inconvenience and want to help you resolve the issue as quickly as possible. It's important to note that you should immediately lodge a claim directly with the courier.
Please contact our Customer Experience Team if you require further assistance and be sure to provide your order number, a photo of the damaged product, and a photo of the shipping label. Please be aware that any order issues must be reported within 24 hours of delivery. Our team will make every effort to respond to your enquiry promptly and assist you in resolving the issue.

To place an order, simply browse our products and add the desired items to your cart. When you're ready to checkout, follow the prompts to enter your shipping and payment information.

We accept several payment options, including major credit cards, PayPal, and buy now pay later options such as Afterpay. You can select your preferred payment method at checkout. With Afterpay, you can split your purchase into four interest-free payments, with the first payment due at checkout and the remaining three payments due every two weeks. Please note that some restrictions may apply.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment's progress and estimated delivery date.