Terms & Conditions

Welcome to SkinBaseco, where we are passionate about helping you achieve healthy and radiant skin. Before you start using our website and products, we encourage you to read our terms and conditions carefully. These terms govern your use of our website, the purchase of our products, and your relationship with us. By using our website and purchasing our products, you agree to abide by these terms and conditions.

At SkinBaseco, we are committed to delivering high-quality skincare products that are safe and effective. We stand behind the quality of our products and are dedicated to providing exceptional customer service. If you have any questions, concerns or are unsure about any of the terms of the agreement, please don't hesitate to contact us. Thank you for choosing SkinBaseco.

IMPORTANT: WE KINDLY REQUEST THAT YOU CAREFULLY REVIEW THESE TERMS AS THEY INCLUDE PROVISIONS THAT HAVE IMPACT ON YOUR LEGAL RIGHTS.

The site skinbaseco.com.au and its authorised variations including each domain/subdomain and mobile version (“Site”) is operated by SKINBASECO Pty Ltd. (“we”, “our” or “us”).

Consent: By accessing, browsing and/or otherwise using our Site in any way, you accept and agree to be bound by the terms and conditions and our Privacy Policy (available on our Site) (“Terms”). Please read these Terms carefully, and if you do not agree to them, do not access, use our Site or purchase our products (“Products”) through the Site.

VARIATIONS TO THESE TERMS, THE SITE OR OUR PRODUCTS

At our discretion, we may modify these Terms by publishing the revised terms on our Site. It is your responsibility to regularly check our Site to stay informed about the current terms. The materials and information on this Site (Content) are subject to change without prior notice. While we strive to keep our Site up-to-date, we are not liable for any inaccuracies or outdated content. Furthermore, we shall not be held liable for any modifications, suspensions, or terminations of the Site or your ability to purchase our Products through the Site. We reserve the right, without prior notice, to temporarily or permanently suspend or discontinue the Site (or any part thereof) or your ability to make purchases of our Products, at our sole discretion and for any reason.

LICENSE TO USE OUR SITE

  • We hereby grant you a limited, royalty-free, revocable, non-transferable and non-exclusive worldwide license to access and use our Site in accordance with these Terms. This license allows you to display our Site on your internet browser solely for the purpose of personal shopping of our Products available on the Site. Commercial use or use on behalf of any third party is strictly prohibited. All other uses are prohibited without our prior written consent. We retain the right to terminate your license to use the Site at any time, at our sole discretion and without prior notice to you.
  • You must be 16 years or older to access the Site or purchase our Products.

PROHIBITED CONDUCT

You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

  • anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
  • using our Site to defame, harass, threaten, menace or offend any person;
  • interfering with any user using our Site;
  • tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
  • using our Site to send unsolicited email messages;
  • facilitating or assisting a third party to do any of the above acts; or
  • misusing or improperly using products purchased through our Site, including but not limited to:
    • Applying the products in a manner inconsistent with the instructions provided;
    • Using the products on broken, irritated, or sensitive skin without consulting a healthcare professional;
    • Sharing or distributing the products without our prior written consent and authorisation;
    • Modifying or altering the products in any way that may compromise their safety or effectiveness.
  • exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business;
  • no commercial use: Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us;
  • publish unauthorised information or materials that are disparaging, misleading, or harmful to our interests, including online posts, blogs, comments, and reviews, without our prior written consent.

INFORMATION

  • The Content provided on our Site, including user-generated content such as reviews, testimonials, or other relevant information related to our products, is intended for general information purposes only. It may not encompass all possible aspects or cater to your specific needs, objectives, or circumstances. It should not be considered as advice. While we strive to ensure the accuracy and completeness of the Content, we provide no representation or warranty regarding its reliability or suitability, to the maximum extent permitted by law.

INTELLECTUAL PROPERTY RIGHTS

  • Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
    • copy or use, in whole or in part, any Content;
    • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
    • breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content
  • The Content on our Site, including but not limited to text, photographs, designs, graphics, logos, icons, images, audio/video clips, software, code, meta tags, features, functionality and other materials, and the collection, arrangement and assembly thereof (collectively referred to as "Content"), as well as the SkinBaseco brand, logos and designs including those found on and in our Products (collectively forming Our Intellectual Property), are owned by or licensed to us and:
    • The Content and Our Intellectual Property are protected by national and international copyright, trademark, trade secret, and other intellectual property or proprietary rights laws; and
    • Unless expressly provided in these Terms, you are not permitted to use, modify, copy, display, transmit, publish, reproduce, or distribute the Content or Our Intellectual Property in any manner or form without our express prior written permission
  • Any use of Our Intellectual Property not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.

USER CONTENT

  • You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site
  • By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site
  • You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:
    • you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
    • neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
  • We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content
  • The accuracy, lawfulness, and content of User Content cannot be guaranteed by us. If User Content violates these Terms or other relevant terms, we may (but are not obligated to), at our discretion, remove or modify the User Content. However, there may be circumstances beyond our control where the removal or modification of User Content is not possible, such as when it is submitted through a third-party application, site, software, or other means.
  • We shall not, under any circumstances, be held responsible or liable to you or any third party for any User Content in any way.
  • We reserve the right to fully cooperate with any law enforcement authority or court order requesting us to disclose the identity or other information of anyone submitting User Content. You agree to release and hold us free from liability in connection with such disclosure.

PRIVACY POLICY

  • How we use personal information or data you provide us is set out in our Privacy Policy on our Site.
  • In relation to any User Content that includes personal information including but not limited to your name, location and photographs of yourself (“Personal Information”), you hereby grant us the right to use the Personal Information. You retain the right to contact us at any time to request the removal or deletion of your Personal Information. For further information, please refer to our Privacy Policy.

THIRD PARTY SITES OR LINKS

  • Our website may contain links to other websites run by third parties. Unless otherwise specified, we have no control over, affiliation with, nor do we endorse or approve the information on those websites. You acknowledge that it is your responsibility to conduct your own investigations and determine the suitability of those websites. Additionally, you acknowledge that we are not responsible for the operation or content of such sites, and we cannot be held liable for any losses or damages you may experience from accessing or using those sites.
  • We provide no guarantees for the accuracy of the third party Content on our website and in no manner monitor this content. For that reason, we are not directly or indirectly liable or responsible for any issues relating to the third party Content.
  • You are permitted to link to the Site provided you do so in a way that is ethical, legal, does not cause harm or unfairly exploit our reputation. However, without first receiving our express prior written consent, it is forbidden to set up a link that may be considered as an endorsement or support of our organisation. You can send emails or other messages containing certain materials from the Site or links to specific content within it by using certain social media tools or affiliate links that we may make available to you. You must use these features only for the purposes for which they were designed, in accordance with all relevant terms and conditions governing their use. 

PRODUCTS

  • Some products may only be available for purchase exclusively through our website. These products or services may have limited quantities and are eligible for return or exchange as per our Refund Policy. To review our Refund Policy, please visit the following Link.
  • We have made every effort to display as accurately as possible the descriptions, colours, textures, finishes, appearance and images of our products on our Site. However, please be aware that we cannot guarantee that your chosen browser, device or application will accurately display or represent our products and merchandise.
  • We reserve the right, at our discretion, to limit the sale of our products to any individual, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products we offer. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time. Any offers made for products on this site are void where prohibited.
  • Product availability is subject to change, and items in your shopping cart or bag are not reserved. Other users may be able to purchase the same products. We strive to remove sold-out products from our inventory as quickly as possible. If you have already been charged for a product that becomes unavailable, we will provide a refund promptly.
  • The information we provide about our Products is strictly for informational purposes and does not constitute medical advice. It is your responsibility to determine whether the Products are suitable for your needs and to seek the advice, diagnosis, or treatment of any health-related concern from a licensed physician or qualified healthcare practitioner. The statements made about the Products have not been evaluated by the Australian Therapeutic Goods Administration, U.S. Food and Drug Administration or any other government agency. The Products are not intended to diagnose, treat, cure, or prevent any condition or disease.
  • All Products must be used and stored strictly in accordance with their provided instructions, warnings, and guidelines. Please be aware that our products are intended for adult use only and should be kept out of the reach of children. Always remember to check the ingredient list for potential allergens before using the Product. If you experience any of the following symptoms, we strongly recommend discontinuing the use of the Product immediately and seeking advice from a licensed physician or qualified healthcare practitioner.
  • Individual results may vary depending on unique skin types, and we do not guarantee specific outcomes. We cannot be held responsible or liable for any failure to achieve expected results for any reason.

USAGE OF PRODUCTS

  • Personal Use Restriction
    All Products purchased or received are strictly intended for personal use only and may not be resold or distributed. You are not permitted to use any Product or its components for commercial purposes or for any other purpose that benefits a commercial entity. Reproduction, distribution, display, sale, resale, leasing, transmission, derivative work creation, translation, modification, reverse-engineering, disassembly, or any other kind of exploitation of any Product or its parts is strictly prohibited.
  • Violation of Personal Use Restriction
    We reserve the right to cancel orders and suspend or terminate accounts if we suspect a breach of this agreement, such as ordering Products in violation of the personal use restriction.

PURCHASE AND PAYMENT OF PRODUCTS

  • Any Product purchased by you through the Site (Transaction) will constitute a binding agreed contract between you and Skinbaseco Pty Ltd (Australian Business Number 87658123105; Level 14, 275 Alfred Street, North Sydney NSW 2060, Australia)
  • We utilise Shopify Payments as our payment service provider. For detailed information on Shopify Payment's security processes, please visit their website at http://www.shopify.com.au
  • We accept various payment methods, including AMEX, VISA, MasterCard, Paypal, and Afterpay, processed through Shopify Payments. Payment must be made in accordance with the checkout pages on the Site, and you are required to comply with the terms and conditions of any third-party payment provider or processor.
  • If you choose to pay by credit card, you authorise us to debit the total amount payable for your order from your nominated credit card account.
  • By selecting the credit card payment option, you authorise us to deduct the total amount due for your order from your nominated credit card account. In the event that we encounter difficulties processing your credit card payment, we reserve the right to cancel your order. By placing an order, you explicitly agree not to make payment for your order using fraudulent or unlawful means. It is your sole responsibility to ensure that the payment is conducted through legitimate methods, and we cannot be held liable for any consequences arising from payment made in violation of these terms. Fraudulent payment credentials will be reported to the relevant authorities. If your payment is not authorised, we may reject your order without providing a reason. Any charges or fees from your card issuer or bank due to payment processing are your responsibility.
  • You confirm that all details provided in relation to a Transaction, including for payment purposes, are accurate and correct and that you are fully authorised to enter into a Transaction using the nominated payment method.
  • Prior to confirming your order, you will be presented with the specific terms and conditions related to your order. By entering your payment information and completing the checkout, you acknowledge and accept these terms and conditions, which will be incorporated into your order's terms. You also acknowledge and consent to any third-party payment processor utilised by us charging the credit card details you provide on the Site for the total amount of your order.
  • Upon confirmation of your order, we will provide you with a receipt that outlines the total purchase price, applicable GST or VAT, and shipping charges. If you are located outside Australia, you will be considered the importer of the products and will be responsible for making the required payments for any local taxes, customs duties, and compliance with import laws and regulations in your country. Please verify your local tax, import, and customs obligations before proceeding with the transaction.
  • We will make every effort to promptly ship the Products to you. However, please note that we cannot be held responsible for circumstances beyond our control. We will attempt to keep you informed in the event of any unforeseen delays.

PRODUCT PRICING

  • We will make reasonable efforts to ensure the accuracy of prices indicated for our Products. However, if a Product is listed with an incorrect or erroneous price, we reserve the right to rectify any prices on our Site at our sole discretion and without prior notice to you.
  • If an incorrectly priced Product has been included in your order, we may, at our discretion, choose to cancel your order or reach out to you for additional instructions. We are not liable to supply that item to you at the stated price.
  • We reserve the right to modify the price of a product at any time, taking into account market conditions, supplier changes, product availability, and other relevant factors, at our absolute discretion.
  • If you are placing an order from a different country or using a different currency, the prices displayed on our Site may be converted into your local currency for reference purposes. Please note that the actual amount charged to your payment method may vary due to currency conversion rates and any fees charged by your bank or payment provider. We recommend checking with your bank or payment provider for the most accurate information regarding currency conversions and potential fees.
  • Despite our best efforts, pricing errors may occasionally occur. In the event of a pricing error on our Site, we reserve the right to cancel any affected orders and provide you with a full refund. We will promptly notify you of any such error and offer alternative options, if available.

PROMOTIONS

  • From time to time, we may offer promotional discounts, coupon codes, or special pricing on select Products. Such offers are subject to specific terms and conditions and may have an expiration date. We reserve the right to modify or withdraw any promotional offers at any time, without prior notice.
  • Promotion codes or offers provided occasionally cannot be combined with any other offer or promotion. We retain the right to modify or cancel any promotion without prior notification.

REFUND POLICY

  • As per our Returns Policy Link, we do not accept returns or exchanges for change of mind on Products purchased through this Site.
  • If you believe that your purchase has arrived damaged, incomplete, or faulty, please email contact@skinbaseco.com within 48 hours of receiving the order, including a picture of the issue and your order number. For customers located in Australia, please note that your Order is also subject to the consumer guarantees provided by the Competition and Consumer Act 2010 (Cth).
  • In the case of a major or serious problem with an item, you have the right to choose between a refund, an exchange, or compensation for any decrease in the item's value. This is applicable when you can provide proof of purchase and evidence of the problem. An item is considered to have a major problem if:
    • a reasonable consumer would not have purchased the goods had they known about the problem;
    • the goods significantly differ from the description or sample;
    • the item is substantially unfit for its intended purpose and cannot be easily fixed within a reasonable timeframe; or
    • the item poses a safety hazard.
  • If a Product has a minor problem, we may offer an exchange, credit note, or compensation for any decrease in the Product's value, provided you can provide proof of purchase and evidence of the problem.
  • If you wish to obtain a refund please contact our team at contact@skinbaseco.com. Please ensure you include your order confirmation number in the subject line so we can find your order easily and we will advise you on the process including the address to use for the return. Products must be returned within 30 days of you contacting us regarding the return.
  • Incorrect or missing items. We understand the importance of receiving your Products on time and in good condition, and we strive to ensure a smooth shipping and delivery process. If any Products are missing from your order, please contact our team at contact@skinbaseco.com. Kindly include your order confirmation number in the subject line for easy reference and prompt assistance with organising replacements.
  • Fraudulent claims. We take fraudulent claims seriously. If we suspect any fraudulent refund claims, we reserve the right to withhold the refund until you provide sufficient evidence to validate the claim's authenticity.

TERMINATION

  • We reserve the right, at our sole discretion and without prior notice, to decline, revoke, or terminate any order, Transaction, or account without providing a reason. We may also restrict the quantity of Products purchased, suspend or deny access to the Site, or refuse service to you for various reasons. Such reasons encompass, but are not limited to, the unavailability of Products, inaccuracies in pricing or information, suspected fraud, unauthorised or illegal activities (including unauthorised reselling), or any behaviour that violates these Terms, applicable laws, or poses harm or opposition to our interests.
  • Any refusal, suspension, cancellation, or termination shall not affect the rights and obligations (including payment obligations) of the parties that arose before the date of termination. These Terms will remain effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, certain restrictions imposed on you by these Terms and limitations of liability set out in these Terms will continue to apply.
  • We are not responsible for any liability you may suffer arising from or in connection with any such termination, discontinuance, or exclusion.

WARRANTIES AND DISCLAIMERS

  • SKINBASECO, the Products, this Site, and any Transactions are provided on an "as is" basis. We make no representation or warranty of any kind, express or implied, regarding the operation of the Site or the information, content, materials, or Products included on this Site.
  • To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of product suitability or effectiveness for a specific purpose, non-infringement, title, quiet enjoyment, data and information accuracy, and systems integrity. This Site may contain inaccuracies, mistakes, typographical errors, or other content errors. We do not warrant that the content on the Site will be accurate, complete, reliable, suitable for any particular purpose, up-to-date, uninterrupted, secure, error-free or virus free. You acknowledge and accept that you read, use and act on our Site and Content at your own risk.
  • These Terms do not intend to modify or diminish any rights you have under the law in your usual place of residence, which cannot be altered by these Terms. In the event of a conflict between your rights under applicable local law and these Terms, your rights under the local law will take precedence. 

LIMITATION OF LABILITY

  • To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

INDEMNITY

  • To the maximum extent permitted by law, you agree to defend, indemnify, and hold us harmless from any and all claims, demands, losses, liabilities, costs, expenses, obligations, and damages, including reasonable legal fees, arising out of or in connection with:
    • Your use of the Site or a Product;
    • Your breach of these Terms;
    • Your violation of any laws or rights of a third party.

By agreeing to these Terms, you acknowledge and accept the obligation to protect, indemnify, and hold us harmless in relation to the aforementioned matters.

  • This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

DISPUTES

In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

SEVERANCE

In the event that any term or condition of these Terms and Conditions is determined to be invalid, void, or unenforceable for any reason, that term or condition will be deemed severable and will not impact the overall validity and enforceability of the remainder of the Terms and Conditions.

GOVERNING LAW

Your use of our Site and these Terms are governed by the laws of New South Wales Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

CONTACT

If you have any inquiries regarding this Site, our Products, or these Terms and Conditions, please reach out to us at contact@skinbaseco.com.